MHA Master of Health Administration

The aim of the course is to provide students with basic information about planning, work organization, motivating people or measuring the quality and productivity of subordinates from the perspective of managers in health care. Attention is paid to the functioning of medical facilities, their financing, control and quality of work at the workplaces of these facilities. Upon successful completion of the course, students will gain a comprehensive overview of how medical facilities work, not only economically, but also from a personnel point of view and with regard to the constant need to increase the quality of work.

Within the course, students will get acquainted with the basic concept of quality of care in health care, what is the view of the WHO on the quality of care in health care, and how the legislation works in this area. Students will gain a comprehensive overview of prevention, diagnosis, treatment and needs of the population, which in their summary with regard to practice and medical science create and determine the level of quality of care.

The aim of the course is to acquaint students with the legal regulation of relationships arising from the provision of health services. Emphasis is placed on the basic conditions under which health services can be provided and on the basic rights and obligations of the health service provider, the healthcare worker and the patient. Students will learn the basic rights and obligations of health care providers, health professionals, patients and other entities, such as insurance companies or suppliers. The issue of protecting patients' privacy in the provision of health services, which includes mandatory confidentiality of health care providers and strict rules for handling medical records, is not left out either.

The aim of the course is to acquaint students with the tools of crisis management in the organization and to point out their application in practice on examples, both at the strategic and operational level of organization management. Another goal of the course is to acquaint students with the basic principles and structure of crisis management (concept, function, developmental stages of the crisis, stages of the process of managing crisis phenomena, crisis planning, crisis management bodies, crisis preparedness of the company). After completing the course, the student will be able to understand the basic principles of crisis management, implement basic measures to stabilize the organization, to start the dynamic development of the organization and the future optimization of the organization's management system.

The subject of financial management in healthcare focuses on human, material and financial resources in the field of healthcare. Students will get acquainted with the basic concepts of health care, learn about ways to finance and measure the results of health care or measure the productivity and economic efficiency of health services. They will also get acquainted with the principle of cost management and methodology of valuing medical services.

The aim of the course is to get acquainted with the issue of providing health care and the functioning of the health insurance system. Understand the methods and principles in the organization of the system, their meaning and basic principles. The course provides an overview of the functioning of the health care system and health insurance. It is based on the economic nature of health services. It divides these health services into individual systems in the world and compares them. It analyzes the public health insurance system, including the role of health insurance companies as one of the actors.

The aim of the course personnel management is to acquaint students with modern knowledge of personnel management and the ways of its application by global companies. Students will deal with strategic human resource management and questions about what internal and external conditions affect strategic human resource management, get the opportunity to get acquainted with personnel management - as one of the crucial elements of successful fulfillment of organizational or business goals - as well as the laws of its origin. They will learn to understand the crucial importance of motivation in the work process and they can distinguish and also control the various ways and possibilities of recruiting and selecting employees.

The content of the course is customer relationship management with a focus on patients in health care and the provision of health care. Students will gain an overview of the principles of meeting the needs of patients and customers, ways to increase patient satisfaction and the quality of services provided, as well as the importance of evaluating patients and customers in the environment of medical facilities. The key factors that determine patient satisfaction, communication or corporate culture and its influence on the functioning of the relationship with patients within the healthcare facility will not be left out either.

Students will get acquainted with the basic possibilities and principles of remuneration and education of employees. The partial goal of the course is to understand the ways of building educational programs in all its phases from the analysis of educational needs to the evaluation of education. By studying the course, the student will gain awareness of the performance management of employees through their evaluation and subsequent remuneration. After completing the course, the student will be able to perform an analysis of educational needs and set educational goals.

The aim of the course is to acquaint students with basic knowledge about the development and current problems of management, with the psychological theory of management and the application of management psychology to the practice of global companies. Students will get acquainted with the role of psychology in managerial practice and in personnel management. They will understand the importance of the manager's personality, his internal attitudes, his behavior and communication when acting on subordinates. By completing the course, the student is equipped with basic knowledge for successful team leadership and teamwork, as well as for basic practical situations.